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  • News
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    Placeholder image
    News update
    17/07/2024

    Test for Halcyon Daze 001

    summary
    Placeholder image
    News update
    17/07/2024

    Test 21

    summary test
    alt text
    News update
    18/09/2024

    Minister sets the stage for regulatory reform

    Minister Shorten has announced the first changes to provider regulation.
  • Policy
  • Resources
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    An office space with people sitting at desks with large monitors. One person is sitting at a desk in conversation with another person that is standing nearby, they are both looking at the monitor that appears to have code displayed
    Resources

    Good Practice Guides - Disability Employment

    NDS has produced a series of good practice guides for members that provide comprehensive instructions for employers cover NDIS Employment Supports, Classifying Employees and Supported Wage System under...
    Blue background with light specs. In the middle is the WA Disabiltiy Support Awards logo in a white circle.
    Resources

    Western Australia Disability Support Awards - 2024 Nominees

    Congratulations to our 2024 Western Australia Disability Support Awards nominees! Visit the Western Australian Disability Support Awards page for information about the upcoming awards.
    Emerging...
    A woman with disability smiles at the camera while and a support worker looks at her and smiles. The two women are in an office infront of desktop computers
    Resources

    NDIS Review: Final Report Webcast

    Breakdown of the recommendations and actions from the NDS Review, focusing on key areas of the NDIS.
  • Events & Training
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    eLearning

    Good Working Relations for Managers and Supervisors

    Location: National (Online)
    Event start date: 1/01/2028
    This course is designed to provide managers, supervisors and team leaders with an understanding about workplace bullying and harassment and how to prevent and manage these issues.
    A woman using a wheelchair holds up a clipboard to a man sitting next to her, who is holding a pen. They both look at the clipboard. They sit in an office with white walls and a plant on the right hand side.
    eLearning

    Office version of Infection, Prevention and Control

    Location: National (online)
    Event start date: 1/01/2028
    This course is essential for office employees in care-sector settings, including both head office and back-office roles. It equips them with the knowledge to follow safe work practices and effectively...
    A fire truck drives along a bushland road
    eLearning

    Fire, Security and Emergency Response

    Location: National (online)
    Event start date: 31/12/2099
    This e-Learning course covers the requirements under WHS Regulation 2011 and contains important knowledge for every organisation.
Topic Menu
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  • Home
  • Contact and Complaints

Contact and Complaints

Expired

If your query is regarding the National Disability Insurance Scheme (NDIS) please contact them directly on 1800 800 110 or go to their website: www.ndis.gov.au

Important notice:

Due to the COVID-19 pandemic, NDS staff are working from home.  It is unlikely that we will be able to attend the offices to regularly clear the mail and instead encourage you to send all correspondence via email. For general queries, nds@nds.org.au.

On this page:

General Enquiries

CEO Office

  • CEO: Laurie Leigh
  • Executive Assistant to CEO: Charlie Heywood charlie.heywood@nds.org.au 
  • Postal Address: PO Box 20637, World Square NSW 2002

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State and Territory Offices

ACT (Registered Office)

Locked Bag 3002
DEAKIN WEST ACT 2600

33 Thesiger Court
Deakin ACT 2600

Ph: 02 6283 3200

ndsact@nds.org.au

New South Wales

PO Box 20637
World Square NSW 2002

Suite 301,
Level 3, 28 Foveaux Street
Surry Hills NSW 2010

Ph: 02 9256 3111

ndsnsw@nds.org.au

Northern Territory

PO Box 1107
Nightcliff NT 0814

Nightcliff Community Centre
Office 1A
18 Bauhinia Street
Nightcliff NT 0810

Ph: 08 8941 0634

ndsnt@nds.org.au

Queensland

PO Box 80
Southport BC QLD 4215

Ph: 07 3828 9400

ndsqld@nds.org.au

South Australia

PO Box 10466
ADELAIDE BC SA 5000

Little City Coworking
1/132 Prospect Rd
Prospect SA 5082

Ph: 08 8154 3700

ndssa@nds.org.au

Tasmania

GPO Box 1639
HOBART TAS 7000

Wotso, Suite 2, Ground Floor
162 Macquarie Street
Hobart TAS 7000

Ph: 03 6212 7300

ndstas@nds.org.au

Victoria

Level 3,
369 Royal Parade
Parkville VIC 3052

Ph: 03 8341 4300

ndsvic@nds.org.au

 

Western Australia

PO Box 184
NORTHBRIDGE WA 6865

12 Lindsay Street
Perth WA 6000

Ph: 08 9242 5544
Fax: 08 9242 5044

ndswa@nds.org.au

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Member Services

Membership Team

National Disability Practitioners (NDP) Team

Learn and Develop

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Making a complaint

National Disability Services (NDS) is Australia's peak representative body for non-government disability service organisations. Collectively, NDS members operate several thousand services for Australians with all types of disability. NDS is committed to ensuring people can exercise their right to lodge a complaint and to have their concerns addressed in a way that ensures access and equity, fairness, accountability and transparency.

Complaints about NDS or NDS staff

NDS consults with the sector to determine a policy position or to gauge views about an issue. A person may lodge a complaint if a consultation process was not followed or if the process was flawed; but not simply because the outcome of the consultation was not in line with their position.

A complaint can be made to NDS about the delivery of NDS services or the behaviour of personnel.

Complaints Lodgement Form

Your complaint will be treated with the utmost care and referred to the appropriate member of the senior leadership team for review.

Please note, people have the right to make complaints anonymously, however being able to identify and contact the complainant may assist in any investigation undertaken.

Reasonable steps will be taken to protect personal information from loss, unauthorised access, use, disclosure or any other misuse during the complaint handling process. However, NDS cannot give an assurance of absolute confidentiality, given statutory obligations and principles of natural justice.

Complaints about a Service Provider

If you are comfortable to do so, a complaint regarding a disability service provider should first be discussed with the organisation directly. They should listen to your concern and do their best to remedy the situation. If this is not possible, complaints should be referred to:

  • the NDIS Quality and Safeguards Commission (NDIS Commission)
  • the appropriate state or territory authority if the provider is not registered with the NDIS, or
  • local police (to report suspected abuse).

NDIS Quality and Safeguards Commission: For complaints regarding NDIS-funded services - call 1800 035 544 or complete the online complaints form.

Also see the NDIS Commission page on how to make a complaint about a provider.

Not all service providers are registered with the NDIS. If you have a complaint about a service provider that is not registered with the NDIS then refer to the appropriate state or territory authority:

How to report suspected abuse

Contact local police, the NDIS Quality and Safeguards Commission 1800 035 544, or the National Disability Abuse and Neglect Hotline 1800 880 052

How to report suspected fraud

Contact the NDIS hotline 1800 650 717, or email fraudreporting@NDIS.gov.au.  More information can be found on the NDIS Website.

The NDIS

For complaints or feedback about dealing with the NDIA, complete the online form found on the NDIS website or email feedback@ndis.gov.au

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