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  • News
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    Placeholder image
    News update
    17/07/2024

    Test for Halcyon Daze 001

    summary
    Placeholder image
    News update
    17/07/2024

    Test 21

    summary test
    alt text
    News update
    18/09/2024

    Minister sets the stage for regulatory reform

    Minister Shorten has announced the first changes to provider regulation.
  • Policy
  • Resources
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    An office space with people sitting at desks with large monitors. One person is sitting at a desk in conversation with another person that is standing nearby, they are both looking at the monitor that appears to have code displayed
    Resources

    Good Practice Guides - Disability Employment

    NDS has produced a series of good practice guides for members that provide comprehensive instructions for employers cover NDIS Employment Supports, Classifying Employees and Supported Wage System under...
    Blue background with light specs. In the middle is the WA Disabiltiy Support Awards logo in a white circle.
    Resources

    Western Australia Disability Support Awards - 2024 Nominees

    Congratulations to our 2024 Western Australia Disability Support Awards nominees! Visit the Western Australian Disability Support Awards page for information about the upcoming awards.
    Emerging...
    A woman with disability smiles at the camera while and a support worker looks at her and smiles. The two women are in an office infront of desktop computers
    Resources

    NDIS Review: Final Report Webcast

    Breakdown of the recommendations and actions from the NDS Review, focusing on key areas of the NDIS.
  • Events & Training
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    Three people sit and look at a tablet in an office
    eLearning

    Good Working Relations for Managers and Supervisors

    Location: National (Online)
    Event start date: 1/01/2028
    This course is designed to provide managers, supervisors and team leaders with an understanding about workplace bullying and harassment and how to prevent and manage these issues.
    A woman using a wheelchair holds up a clipboard to a man sitting next to her, who is holding a pen. They both look at the clipboard. They sit in an office with white walls and a plant on the right hand side.
    eLearning

    Office version of Infection, Prevention and Control

    Location: National (online)
    Event start date: 1/01/2028
    This course is essential for office employees in care-sector settings, including both head office and back-office roles. It equips them with the knowledge to follow safe work practices and effectively...
    A fire truck drives along a bushland road
    eLearning

    Fire, Security and Emergency Response

    Location: National (online)
    Event start date: 31/12/2099
    This e-Learning course covers the requirements under WHS Regulation 2011 and contains important knowledge for every organisation.
Topic Menu
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Events & Training

Latest Events

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Office version of Infection, Prevention and Control

Event start date: 1/01/2028
This course is essential for office employees in care-sector settings, including both head office and back-office roles. It equips them with the knowledge to follow safe work practices and effectively...

Business excellence beyond NDIS transition

Event start date: 31/12/2099
Available now, self-paced: Four eLearning modules have been developed with funding from the Victorian Government to support business excellence beyond the NDIS transition. 

Communicating for Safety: Recognising and Communicating Change

Event start date: 31/12/2099
Available now - scheduled by arrangement:Understand confidently how to recognise and communicate any changes in the people you support.

Related events

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No results.

Business excellence beyond NDIS transition

laptop on a desk with blurry people in the background
Location: eLearning
Date: 31/12/2099

Available now - secure your booking for 2024.

These four eLearning modules have been developed with funding from the Victorian Government to support business excellence beyond the NDIS transition.

The expected completion time of each module is approx. 30 min

Module 1: Finding your purpose

Content

  1. Finding your purpose
  2. Going through changes
  3. Measuring success
  4. The two providers
  5. Why the purpose? Or, why people buy
  6. What does it mean to know your purpose?
  7. When a business doesn’t know its purpose
  8. When a business does know its purpose
  9. Mission and values
  10. A good mission statement
  11. Being guided by purpose

Access Module 1

Module 2: Quality and Safeguards

Content

  1. Welcome
  2. Let’s begin
  3. When does the NDIS Commission come into operations
  4. Key elements
  5. NDIS Practice Standards
  6. Proportionate requirements
  7. NDIS Code of Conduct
  8. National Worker Screening
  9. Incident management
  10. Behaviour Support
  11. NDIS Code of Conduct (Links)
  12. Conclusion

Access Module 2

Module 3: Strategy and Transformation

Content

  1. Strategy and transformation – welcome
  2. The big picture
  3. Success in a changing landscape
  4. The NDIS Provider Toolkit
  5. Provider Toolkit: key documents
  6. Using the Provider Toolkit
  7. Building your roadmap
  8. Using the business process and action guide
  9. Putting it all to use
  10. Conclusion

Access Module 3

Module 4: The Customer Journey

  1. The customer journey
  2. The big picture
  3. When is a customer satisfied
  4. Customer touchpoints
  5. Example: An average outcome
  6. The customer experience
  7. The customer journey
  8. Customer journey mapping
  9. How to gather feedback
  10. Customer first!
  11. Correct the customer experience
  12. Conclusion

Access Module 4

Contact information

For any enquiries, please contact Sarah Fordyce, State Manager Victoria, 03 8341 4303, sarah.fordyce@nds.org.au