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  • News
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    Placeholder image
    News update
    17/07/2024

    Test for Halcyon Daze 001

    summary
    Placeholder image
    News update
    17/07/2024

    Test 21

    summary test
    alt text
    News update
    18/09/2024

    Minister sets the stage for regulatory reform

    Minister Shorten has announced the first changes to provider regulation.
  • Policy
  • Resources
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    An office space with people sitting at desks with large monitors. One person is sitting at a desk in conversation with another person that is standing nearby, they are both looking at the monitor that appears to have code displayed
    Resources

    Good Practice Guides - Disability Employment

    NDS has produced a series of good practice guides for members that provide comprehensive instructions for employers cover NDIS Employment Supports, Classifying Employees and Supported Wage System under...
    Blue background with light specs. In the middle is the WA Disabiltiy Support Awards logo in a white circle.
    Resources

    Western Australia Disability Support Awards - 2024 Nominees

    Congratulations to our 2024 Western Australia Disability Support Awards nominees! Visit the Western Australian Disability Support Awards page for information about the upcoming awards.
    Emerging...
    A woman with disability smiles at the camera while and a support worker looks at her and smiles. The two women are in an office infront of desktop computers
    Resources

    NDIS Review: Final Report Webcast

    Breakdown of the recommendations and actions from the NDS Review, focusing on key areas of the NDIS.
  • Events & Training
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    eLearning

    Good Working Relations for Managers and Supervisors

    Location: National (Online)
    Event start date: 1/01/2028
    This course is designed to provide managers, supervisors and team leaders with an understanding about workplace bullying and harassment and how to prevent and manage these issues.
    A woman using a wheelchair holds up a clipboard to a man sitting next to her, who is holding a pen. They both look at the clipboard. They sit in an office with white walls and a plant on the right hand side.
    eLearning

    Office version of Infection, Prevention and Control

    Location: National (online)
    Event start date: 1/01/2028
    This course is essential for office employees in care-sector settings, including both head office and back-office roles. It equips them with the knowledge to follow safe work practices and effectively...
    A fire truck drives along a bushland road
    eLearning

    Fire, Security and Emergency Response

    Location: National (online)
    Event start date: 31/12/2099
    This e-Learning course covers the requirements under WHS Regulation 2011 and contains important knowledge for every organisation.
Topic Menu
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Events & Training

Latest Events

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Office version of Infection, Prevention and Control

Event start date: 1/01/2028
This course is essential for office employees in care-sector settings, including both head office and back-office roles. It equips them with the knowledge to follow safe work practices and effectively...

Business excellence beyond NDIS transition

Event start date: 31/12/2099
Available now, self-paced: Four eLearning modules have been developed with funding from the Victorian Government to support business excellence beyond the NDIS transition. 

Communicating for Safety: Recognising and Communicating Change

Event start date: 31/12/2099
Available now - scheduled by arrangement:Understand confidently how to recognise and communicate any changes in the people you support.

Related events

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Disability at Work Conference 2024

Event start date: 23/07/2024
National Disability Services (NDS) calls on employment service providers and other professional employment specialists, to help shape and drive the program for NDS's Disability at Work Conference.

Right on Board – Practice Governance for Disability Service Providers: Governing and Managing for Human Rights, Quality and Safeguarding - Online Series

Event start date: 1/08/2024
Right on Board answers the need as highlighted by the Disability Royal Commission for greater awareness of the United Nations Convention on the Rights of Persons with Disabilities.

National Quality and Safeguarding Community of Practice

Event start date: 13/08/2024
NDS invites members to join the National Quality and Safeguarding CoP, a peer-led forum covering all areas of providing quality safe services for people with a disability.

Complaints Management Systems

A pile of manila folders on a desk
Location: National (online)
Date: 31/12/2099

Available now - secure your booking for 2024.

This workshop is in partnership with and facilitated by Preventing Harm Initiative (PHI).

Learn how to successfully implement a complaints management system to improve outcomes and meet quality standards.

This workshop will simplify requirements and guide you through the essential components of a complaint management system to ensure complaints are documented, investigated and result in improved outcomes.

ILT (Instructor Led Training) via Zoom or face-to-face at your organisation (travel charged at cost).

Duration: 3 hours
Workshop outcomes:

  • Create a culture that welcomes complaints as a learning and improvement opportunity
  • Best practice complaint response, investigation and open disclosure processes, including complaints from the NDIS Commission
  • Complaint management documentation to demonstrate effective risk management and continuous improvement
  • Monitoring and analysing complaint data to improve care and services
  • Checklist and case study practice to apply what you have learned

Take away practical strategies to:

  • Comprehensively assess your complaints management system against the NDIS quality standards
  • Improve your complaint management and investigation documentation
  • Improve outcomes for clients, staff and your organisation

This workshop is in partnership with Preventing Harm Initiative and facilitated by Michele Moreau.

Developer of the FACT documentation method, Michele is experienced in the implementation of clinical governance to achieve excellence in care delivery, quality standard compliance and supportive work environments for staff. She advises on clinical governance internationally and promotes the use of lean, human factor informed systems to simplify the achievement of quality outcomes.

Michele’s experience includes leading the risk management service for tertiary hospitals, the oversight of medico-legal cases, complaints systems, root cause analyses, open disclosure, credentialing processes, staff performance issues and clinical governance committees.

Who should attend?

Recommended for Managers, Coordinators and Team Leaders in Disability Services responsible for complaint management systems and leading complaint investigation processes.

Cost

For current availability and an individual quote for your organisation, please contact us as per the below

  • Member Price: $2300 plus GST
  • Non-member Price: $3070 plus GST
Contact information

For any enquiries, please contact L and D, Learn and Develop team, learnanddevelop@nds.org.au, 03 8431 4307