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Meeting the High Intensity Support Skills Descriptors

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Sphinx debug: 
SELECT IF ((publish_up_stamp < 1 OR publish_up_stamp <= 1734749560),1,0) AS is_published_up, IF ((publish_down_stamp < 1 OR publish_down_stamp >= 1734749560),1,0) AS is_published_down, IF ((content_state = 1 OR content_state < 1),1,0) AS is_not_archived, *, WEIGHT() AS weight, IF ((featured_start < 1 OR featured_start <= 1734789160) AND (featured_end < 1 OR featured_end >= 1734789160) AND item_extra_rank > 0,1,0) AS is_featured FROM `com_sphinxsearch_nds_main_index_prod_index` WHERE MATCH('(@helpdesk_topics \"_quality and safeguarding_\")') AND id != 2933 AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 ORDER BY `is_featured` DESC , hits DESC , `extra_rank` DESC  LIMIT 0, 3

Sphinx debug: 

SELECT IF ((publish_up_stamp = 1734749560),1,0) AS is_published_down, IF ((content_state = 1 OR content_state = 1734789160) AND item_extra_rank > 0,1,0) AS is_featured FROM `com_sphinxsearch_nds_main_index_prod_index` WHERE MATCH('(@helpdesk_topics \"_quality and safeguarding_\") (@helpdesk_topics \"_quality and safeguarding_\")') AND id != 2933 AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 ORDER BY `is_featured` DESC , hits DESC , `extra_rank` DESC  LIMIT 0, 3