Employee engagement is key to sustainably harnessing your workforce’s potential, improving service quality, increasing client satisfaction and reducing costs.

More information and resources on employee engagement can be found in the Employee Engagement Information Sheet below:

Information Sheet (PDF 321KB) Information Sheet Accessible (Word 37KB)

Here is an introductory video about employee engagement:

The way people identify themselves and orient themselves in the world is increasingly diverse.

Embracing this diversity in the workplace through inclusive leadership and person-centred practices strongly improves the effectiveness and wellbeing of the workforce, as well as the quality of service delivery.

More information and resources can be found in the Diversity and Inclusion Information Sheet below:

Information sheet (PDF 242KB) Information sheet Accessible (Word 40KB)

Here is an introductory video about diversity and inclusion:

Values-based recruitment provides a process for an organisation and job applicants to determine if there is a mutual fit between them - centred on the alignment of values that are important to the organisation, people who use and access services, and the applicant.

Research indicates that values alignment increases job satisfaction and retention, reduces staff costs and improves service levels - including an increase in quality, safeguarding and client satisfaction.

More information and resources can be found in the Values Based Recruitment Information Sheet below:

Information Sheet (PDF 226KB) Information Sheet Accessible (Word 40KB)

The NDS VBR Toolkit can be downloaded here.

Here is an introductory video about Values Based Recruitment:

Supporting young apprentices and trainees is an important part of the engagement and support of all employees.

This guide considers the particular challenges and opportunities organisations face in supporting young people, as well as the current pathways for employing apprentices and trainees.

More information and resources can be found in the Supporting Young Trainees Information Sheet below:

Information sheet (PDF 229KB) Information sheet Accessible (Word 40KB)

Related information and resources can be found here:

• Employee Engagement Information Sheet [PDF] [Accessible]
• Diversity and Inclusion Information Sheet [PDF] [Accessible]
• Induction and Mentoring Information Sheet [PDF] [Accessible]

Here is an introductory video about Supporting young trainees

Induction is the gateway between recruitment and selection. Mentoring is a way to pass on relevant knowledge, skills and wisdom.

Induction and mentoring are therefore perfectly-placed processes to demonstrate - through person-centred practices - that your organisation not only meets legislative obligations, but is developmental, supportive, purposeful, inclusive, fair and safe.

Effective induction and mentoring supports engaged, productive working relationships, employee wellbeing, and client outcomes.

More information and resources can be found in the Induction and Mentoring Information Sheet below:

Information Sheet (PDF 236KB) Information Sheet Accessible (Word 43KB)

Here is an introductory video about induction and mentoring:

Supervision and performance appraisals are regular, person-centred meetings between a supervisor or manager and staff member, with the aim of creating a positive, supportive and respectful working climate.

More information and resources can be found in the Supervision and Performance Appraisal Information Sheet below:

Information Sheet (PDF 229KB) Information Sheet Accessible (Word 40KB)

Here is an introductory video about Supervision and Performance Appraisal:

Performance management focuses on reviewing performance in all the capability areas required by a role, and developing the person’s capabilities to meet performance expectations at their job level.

Person-centred performance management builds on existing person-centred information gathered with the staff member through other processes such as recruitment, induction, supervision, performance appraisal and team planning.

More information and resources on this topic can be found in the Performance Management Information Sheet below:

Information Sheet (PDF 285KB) Information Sheet Accessible (Word 40KB)

Related information and resources can be found here:

• Supervision and Performance Appraisal Information Sheet [PDF] [Accessible]
• Induction and Mentoring Information Sheet [PDF] [Accessible]
• Workforce Capability Framework

Here is an introductory video about Performance Management: