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What's not working? Understanding and improving retention in the NDIS workforce

A support worker stands behind and leans over a senior woman who is. using a wheelchair. They smile at eachother. In the backkground is a bed, chair and walking aid, in a room.

Key benefits

Learn what are the key factors influencing workforce turnover in the NDIS workforce
Learn what are some of the key drivers that can lead to increased workforce retention

Who is this for?

HR Managers, People and Culture Managers, Boards and Senior Leaders, CEOs and Executive Managers.

Further information

The National Disability Insurance Scheme (NDIS) workforce has an average annual turnover rate of 17 to 25 plus, which is notably high compared to other similar sectors and across the workforce as a whole.

The Behavioural Economics Team of the Australian Government (BETA) recently partnered with the Department of Social Services to investigate why turnover in the NDIS workforce is high and to design interventions to increase worker retention.

In July 2023, NDS held a seminar with BETA where they shared the findings of the first stage of their research. Watch the video of the seminar below, download their presentation slides and check out their full report.

Key findings from the diagnostic survey will inform stage two of the project. For the second stage of the research, BETA will design and test interventions aiming to increase retention and positive experiences in the NDIS workforce.

Webinar running time: 55:54

Download PDF slides Accessible Word slides

Related Resources

Disability Sector Workforce Retention

Contact information

For any enquiries, please contact Lourdes Zamanillo, Senior Policy and Project Officer, lourdes.zamanillo@nds.org.au, 04 3174 9298