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  • News
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    Placeholder image
    News update
    17/07/2024

    Test for Halcyon Daze 001

    summary
    Placeholder image
    News update
    17/07/2024

    Test 21

    summary test
    alt text
    News update
    18/09/2024

    Minister sets the stage for regulatory reform

    Minister Shorten has announced the first changes to provider regulation.
  • Policy
  • Resources
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    An office space with people sitting at desks with large monitors. One person is sitting at a desk in conversation with another person that is standing nearby, they are both looking at the monitor that appears to have code displayed
    Resources

    Good Practice Guides - Disability Employment

    NDS has produced a series of good practice guides for members that provide comprehensive instructions for employers cover NDIS Employment Supports, Classifying Employees and Supported Wage System under...
    Blue background with light specs. In the middle is the WA Disabiltiy Support Awards logo in a white circle.
    Resources

    Western Australia Disability Support Awards - 2024 Nominees

    Congratulations to our 2024 Western Australia Disability Support Awards nominees! Visit the Western Australian Disability Support Awards page for information about the upcoming awards.
    Emerging...
    A woman with disability smiles at the camera while and a support worker looks at her and smiles. The two women are in an office infront of desktop computers
    Resources

    NDIS Review: Final Report Webcast

    Breakdown of the recommendations and actions from the NDS Review, focusing on key areas of the NDIS.
  • Events & Training
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    eLearning

    Good Working Relations for Managers and Supervisors

    Location: National (Online)
    Event start date: 1/01/2028
    This course is designed to provide managers, supervisors and team leaders with an understanding about workplace bullying and harassment and how to prevent and manage these issues.
    A woman using a wheelchair holds up a clipboard to a man sitting next to her, who is holding a pen. They both look at the clipboard. They sit in an office with white walls and a plant on the right hand side.
    eLearning

    Office version of Infection, Prevention and Control

    Location: National (online)
    Event start date: 1/01/2028
    This course is essential for office employees in care-sector settings, including both head office and back-office roles. It equips them with the knowledge to follow safe work practices and effectively...
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    eLearning

    Fire, Security and Emergency Response

    Location: National (online)
    Event start date: 31/12/2099
    This e-Learning course covers the requirements under WHS Regulation 2011 and contains important knowledge for every organisation.
Topic Menu
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Resources

Member webcast: Complaints Management and Resolution

NDIS Quality and Safeguarding series: Complaints Management and Resolution

Under the NDIS Commission, providers are required to have a complaints management system that complies with the Complaints Management and Resolution Rules.

What does that involve? This member-exclusive webcast explores the answer to that question and the expectations of providers in relation to their handling of complaints.

The webcast also looks at the Commission’s own role as a complaints handling agency and the procedures it follows to investigate and resolve complaints against providers.

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