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Sphinx debug:
SELECT IF ((publish_up_stamp < 1 OR publish_up_stamp <= 1750055784),1,0) AS is_published_up, IF ((publish_down_stamp < 1 OR publish_down_stamp >= 1750055784),1,0) AS is_published_down, IF ((content_state = 1 OR content_state < 1),1,0) AS is_not_archived, IF ((event_start_date_stamp < 1 OR event_start_date_stamp >= 1750091784),1,0) AS is_event_start_date_stamp, *, WEIGHT() AS weight, IF ((featured_start < 1 OR featured_start <= 1750091784) AND (featured_end < 1 OR featured_end >= 1750091784) AND item_extra_rank > 0,1,0) AS is_featured FROM `com_sphinxsearch_nds_main_index_prod_index` WHERE MATCH('(@type \"_news_\"|\"_events and training_\"|\"_policy_\"|\"_resources_\") (@topic \"_service quality_\")') AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 AND `is_event_start_date_stamp` = 1 AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 ORDER BY publish_up_days_from_now ASC , `title_ordering` ASC , `extra_rank` DESC  LIMIT 0, 10

Sphinx debug:

SELECT IF ((publish_up_stamp = 1750055784),1,0) AS is_published_down, IF ((content_state = 1 OR content_state = 1750091784),1,0) AS is_event_start_date_stamp, *, WEIGHT() AS weight, IF ((featured_start = 1750091784) AND item_extra_rank > 0,1,0) AS is_featured FROM `com_sphinxsearch_nds_main_index_prod_index` WHERE MATCH('(@type \"_news_\"|\"_events and training_\"|\"_policy_\"|\"_resources_\") (@topic \"_service quality_\")') AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 AND `is_event_start_date_stamp` = 1 AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 ORDER BY publish_up_days_from_now ASC , `title_ordering` ASC , `extra_rank` DESC  LIMIT 0, 10
Sphinx debug:
SELECT IF ((publish_up_stamp < 1 OR publish_up_stamp <= 1750055784),1,0) AS is_published_up, IF ((publish_down_stamp < 1 OR publish_down_stamp >= 1750055784),1,0) AS is_published_down, IF ((content_state = 1 OR content_state < 1),1,0) AS is_not_archived, IF ((event_start_date_stamp < 1 OR event_start_date_stamp >= 1750091784),1,0) AS is_event_start_date_stamp, *, WEIGHT() AS weight, IF ((featured_start < 1 OR featured_start <= 1750091784) AND (featured_end < 1 OR featured_end >= 1750091784) AND item_extra_rank > 0,1,0) AS is_featured FROM `com_sphinxsearch_nds_main_index_prod_index` WHERE MATCH('(@type \"_news_\"|\"_events and training_\"|\"_policy_\"|\"_resources_\") (@topic \"_service quality_\")') AND `is_published_up` = 1 AND `is_published_down` = 1 AND `is_not_archived` = 1 AND `is_event_start_date_stamp` = 1 ORDER BY publish_up_days_from_now ASC , `title_ordering` ASC , `extra_rank` DESC  LIMIT 0, 10

Service quality

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A close up of people meeting around a table in an office
News update
28/03/2024

NDS seeks comment on a new complaints model for the Victorian regulator

Should enforceable undertakings and the ability for the regulator to undertake its own inquiries be included in the new complaints model?
A portrait of NDS CEO Laurie Leigh, text reads: A message from NDS CEO Laurie Leigh
CEO update
28/02/2024

CEO Update: Making provider voices heard

We support members on the NDIS reform process, show them how to take part in the Annual Price Review, and give updates from Canberra.
NDS CEO Laurie Leigh with NDS Director of Policy and Advocacy Emily Forrest in Canberra
News update
21/02/2024

NDS policy roundup: February 2024

In recent sector policy issues, we look at our work since the NDIS Review Report, our recent submissions, and the latest legislation that affects providers.
Regional and Remote Conference 2024 9-10 April Pullman Cairns International
News update
7/02/2024

Registrations open for NDS’s Regional and Remote Conference in Cairns

Two-day national conference on 9 and 10 April will explore innovative solutions to invigorate service delivery in regional, rural and remote Australia.
An out of focus image of a group of people sitting in a counselling session
News update
6/02/2024

New survey looks at work-related violence in disability accommodation

Workers asked to give their insights in a QUT survey of work-related violence in accommodation services.
A person with disability wearing an apron walks through a garden nursery holding a tablet device
News update
5/02/2024

Website Promoting Positive Behaviour Support Practice launches 14 February

This free online event goes through the resources for support practitioners in the new website and how they were developed.
Portrait photo of NDS CEO Laurie Leigh smiling, text reads: A message from NDS CEO Laurie Leigh
News update
30/01/2024

CEO Update: Turning recommendations into reality

Our Federal Budget submission, the start of the Annual Price Review, disability employment developments and reform process discussions begin with government.
NDS Member Webinar
News update
25/10/2023

NDS webinar: Levelling the Playing Field, Fairer Oversight for Disability Services

In the member-exclusive event on 13 November, NDS will present our new policy to level the playing field between registered and unregistered providers.
Continuous Quality Improvement
News update
17/10/2023

Manage quality effectively: NDS resources for continuous quality improvement

Our continuous quality improvement (CQI) resources can help providers monitor ongoing improvements and meet the standards set by the NDIS Commission.
Queensland in Focus by Jason McKey, State Manager QLD
Blog
16/10/2023

Queensland in Focus by Jason McKey, October 2023

NDS analyses the recommendations of the Disability Royal Commission, I take a listening trip to Mackay, and there are webinars for Queensland providers.